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The goal of Casco Development Customer Support is to deliver
quality service professionally and in the timeliest manner possible. ShopVue
Support consists of several features and services:
- 1. "Hotline" telephone support
- a. Basic diagnostics and troubleshooting of hardware,
operating system and network problems
b. Answers to “how to” questions regarding the use of ShopVue
c. Assistance with the installation of the software and of future upgrades
2. 24 x 7 access to our Web-based customer support system where you
can:- a. Submit new incidents
b. Maintain web conversations with Casco support technicians
c. Monitor the status of open and closed incidents
d. Search our ever-expanding knowledge base
e. Download patches and hot fixes
3. Assistance via remote access- a. Casco technicians can connect to your server for
remote diagnostics
4. Future product enhancements - a. Bi-annual product upgrades and new releases
Customers are automatically signed up for this service upon
installation of their new system.
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Support
for ShopVue