ShopVue Glossary 

An accounted-for period of time that an employee is not on premises. In ShopVue, a tardy is not an absence because it does not classify the specific period of time the employee was missing, only that the employee was not timed in by the expected time.

Example: Ted Curtis is out sick. ShopVue records a “sick” absence of eight hours.

absence credit pool

A system for tracking multiple absence types where the allowed amount of one absence type depends on the usage of another absence type.

Example: Employees can take up to 15 days of vacation per year, of which no more than three days can be unplanned vacation. Employee A receives 120 hours (15 days) credit of absence code V. Actual absences are tracked as codes V (vacation) and UV (unplanned vacation). Both absence type codes deplete the single pool of 120 hours, so an operator who has taken two days of unplanned vacation can only take 13 days of vacation.

absence request

A workflow that lets an employee ask a supervisor for time off electronically via the ShopVue Console. The supervisor receives the time-off request, reviews other factors (such as other employees taking vacation at that time), and chooses to approve or deny the request. ShopVue records an audit trail of the entire procedure.

See also self-service.


A system of assigning credits periodically to determine the amount of paid time off an employee can take.

Example: Ted Curtis accrues eight hours of vacation credit on the first of each month.

Activity Card

A ShopVue module that lets employees enter and classify work hours without needing to punch a timeclock.

Example: An engineer records work time as Monday: three hours on project A and five hours on project B. Tuesday: six hours on project B and three hours on indirect.

See also Time/Activity Card.


Any modification of the exact time an event occurred to a time that is more useful for accounting or financial purposes.

Example: Ted Curtis times in at 5:38 a.m., but does not begin earning pay and accruing labor hours until the adjusted time of 6:00 a.m.


A situation in which the operator clocks out (or back in) during the normal work day, automatically recording an absence to account for the missing work hours.

Example: Ted Curtis leaves at 11:00 a.m. for a medical appointment and returns at 1:00 p.m. ShopVue records the absence as an appointment.

apportion quantity

A computation that divides yield among several participants (typically a whole number to meet host system requirements).

Example: Three operators work together to make 100 pieces. ShopVue assigns each operator credit for making 33, 33 and 34 pieces, respectively.

apportion time

A process of assigning labor (or machine) hours to multiple jobs running concurrently. ShopVue has several algorithms for apportioning time.

Example: Between 7:00 and 8:00 a.m., Ted Curtis works on orders 101 and 102, but he completes twice as many pieces for order 102 as he does for order 101. ShopVue apportions 20 minutes of Ted Curtis’ labor time to order 101 and 40 minutes to order 102.

The act of calculating how much of something (time or pieces) to assign to a certain entity (a machine or an operator). Can refer to either apportioning time or apportioning quantity.

The process a supervisor uses to digitally sign off on an employee's daily attendance, labor, and other activities in ShopVue Week-at-a-Glance. By design, ShopVue will not send an attendance record to a payroll system until supervisors have approved employee attendance records. ShopVue signifies approval with a blue checkmark and the supervisor's initials.

See also excuse.


A blanket term referring to either a department or a workcenter, typically used for selecting data or describing a realm of supervision.

Examples: 1) Run a report with "selection by area" and print data for department D1. 2) Supervision is by area; one supervisor oversees workcenter W22.

See also department, workcenter, realm of supervision.

assumed lunch, assumed break

A ShopVue calculation that computes labor and attendance time for a lunch or break without requiring the operator to punch in and out for that break.

Example: Ted Curtis works from 7:00 a.m. to 3:30 p.m. He is paid for eight hours because ShopVue assumes he took lunch at the usual time between 11:00 and 11:30 a.m., even though he never clocked the event.

assumed time out

The default time at which ShopVue automatically clocks out an employee who appears to have forgotten to clock out. The assumed time out is typically done eight hours after the scheduled end of shift. If the employee has been scheduled for overtime, the assumed time out will occur later than usual.

Example: Ted Curtis times in at 7:00 a.m., works until 3:30 p.m., and goes home without clocking out. At 11:00 p.m., ShopVue assumes he timed out at 3:30 p.m. and changes his attendance status to "Not In."

attendance exception

A message indicating something unusual with an employee's attendance for a particular day.

Example: ShopVue creates an attendance exception because Ted Curtis forgot to clock out and had an assumed time out.

attendance hours

The amount of time computed from when an employee times in to when he or she times out, with breaks and lunch possibly deducted according to company policy. Attendance hours are unaffected by whether the employee reported production or indirect labor during the day. Many companies pay their employees based on the attendance hours; others compute pay based on the type of production and indirect labor performed.

Example: Ted Curtis works from 7:00 a.m. to 3:30 p.m. and takes a half-hour lunch. Regardless of what he did during that time, attendance hours equal eight hours.

attendance status

ShopVue’s determination of an employee's whereabouts based upon punches.

Examples: In, Out, At Lunch

Attendance Tracking
A collection of software modules that keep track of employee schedules, exceptions, absences, attendance hours, and attendance exceptions.
audit trail

The practice of keeping a record of all modifications to date.

Example: Ted Curtis timed in at 7:20 a.m., but his supervisor modified the time to 7:00 a.m. The computer keeps a record of the original time and the modified time.


Any action in which the user presents evidence (e.g., a badge or a password) to verify his or her identity to the computer.

Example: Ted Curtis scans his badge to authenticate before starting an order.

See also badge in, sign in, log in.

automated data collection

Application software that presents factory operators with a simple user interface, allowing them to quickly enter status and yield information without being distracted from work. Technologies such as barcodes, RFID, and touch screens eliminate the need for keyboard entry.

automatic indirect

A feature that routinely generates indirect time and an indirect code for a specified period of time (e.g., the beginning or end of the day) on an employee-by-employee basis.

Example: Every Friday, Ted Curtis times in at 7:00 a.m., but does not start his first job until 7:20 a.m. ShopVue assigns him 20 minutes of automatic indirect time to account for his weekly production meeting.

average rate (pay)

In incentive-pay situations, the amount of pay an operator earned per hour over a specified period of time. Often used to determine pay when an operator is required to do indirect work or perform an unappealing or difficult job that cannot be paid on a piece rate or incentive-pay basis.

Example: Janice earned $2,200 in incentive pay during a reference period in the past that included 200 hours on incentive jobs. This sets her official average rate to $11/hour. Today she is asked to work on a job where she knows she will be inefficient because she has to use an alternate raw material. The supervisor agrees in advance that the operator will be paid her average rate ($11/hour) regardless of her actual productivity on this job.

AWOL (absent without leave)

An automatically computed status when 1) an operator is scheduled to be at work, but has not timed in, and 2) the supervisor has not entered an absence code for the day. The computer inserts an AWOL record to draw attention to the lack of information about the operator's whereabouts.

Example: Ted Curtis is not at work and has not called in. Because nobody knows why he is absent, Ted is AWOL.


The amount of work ready and waiting at a workpoint, often measured in hours.

Example: Three thousand widgets are awaiting the polishing operation, which is the most time-consuming operation in the shop. Each widget usually takes 10 minutes, so there is a 30,000-minute backlog.

backout (and reapply)

A method of sending corrections to a host system by reversing the original entry prior to sending the correct entry.

Example: Ted Curtis reports 10 pieces good in one hour. His supervisor, Barry MacKay, corrects the work to 11 pieces in 0.8 hours. ShopVue sends the following data to the ERP host: -10 pcs, -1.0h, +11 pcs, +0.8h.

See also delta logic.

bad downtime
See unplanned downtime.
badge in
See authenticate.
A calculation that validates that ShopVue has computed the correct amount of labor time (direct and indirect) compared to attendance time.
Example 1: Ted Curtis works on one job from 7:00 a.m. to 3:30 p.m. and is paid for eight hours. ShopVue does not bill break time to the job, so he accumulates only 7:40 hours of labor time. The day is in balance.
Example 2: Ted Curtis works on one job from 7:00 a.m. to 10:00 a.m., and another from 11:00 a.m. to 3:30 p.m. After accounting for lunch and break, he has only 6:50 hours of labor time. The day is out of balance.
balancing indirect

Automatically created indirect ShopActivity that accounts for an operator's time while a machine was down. The indirect code is determined by the downtime reason code.

Example: Ted Curtis was on a run at machine M211 from 7:00 to 9:00 a.m.

ShopVue detects the machine down from 8:15 to 8:30 a.m. and assigns Ted 1.75 hours of labor time (for the run) and 0.25 hours of indirect time (8:15 to 8:30 a.m.) to keep Ted’s day in balance.

An attendance practice in which employees can elect not to be paid for some of their hours; and instead receive an absence credit to be applied later. Often a banked overtime hour (time-and-a-half) is worth 1.5 hours of absence credit.
Example: employee works 41 hours and elects to bank 1.0 hours. Employee is paid for 40 hours and receives an absence credit of 1.5 hours.

A method of encoding data using alternating stripes and spaces for fast and accurate readability by a computer system.

base rate (pay)

In incentive-pay situations, a guaranteed minimum pay rate expressed as dollars per hour. Typically an operator hopes to earn considerably more than base rate by working efficiently at an incentive job.

Example: Ted Curtis is guaranteed a base rate of $11.15 per hour, but can earn more by increasing his productivity.

bench tool

A tool that is too small or inexpensive to track as an individual machine. Operations performed with bench tools are usually tracked at the workcenter level. Each workcenter may have many bench tools available for operators to use.

Example: A rotary grinder

bill of materials (BOM)

A list of all materials required to make the product in a manufacturing order (insignificant materials are typically omitted).

Example: The BOM for a print run calls for 1000 pounds of paper and four gallons of black ink, but does not mention the 1000 staples that are also required.


Technology that uses an individual’s unique physical traits (e.g., hand geometry, fingerprints) for positive identification.

A workcenter or machine responsible for limiting factory throughput.
buddy punching

The practice of employees timing in or out for each other so they can get paid for time they do not actually work.

burden rate

A dollars-per-hour rate assigned to a workpoint for job-costing purposes. The burden rate may include a mix of utility costs and amortized purchase/maintenance costs.

Example: Order #123 spent eight hours in workcenter W11, which has a burden rate of $30, so $240 is computed and added to the job cost.


A situation in which an employee is given a guaranteed minimum amount of pay as compensation for the inconvenience of coming to work in an emergency.

Example: Ted Curtis, a skilled operator, is asked to make a special trip to work at 11 p.m. to fix a machine. The repair takes only 11 minutes of work and then he returns home. He receives 4 hours of call-in pay.


An area of a workplace organized around the product being made instead of the process. Cells have all the machinery and skills to produce a complete product or major component. A major advantage of cellular manufacturing is that it eliminates the time and effort to move WIP among traditional workcenters. A disadvantage is that a certain type of machine (e.g., saw) might be required in each cell.

Example: A set of workbenches where operators cut, polish, paint and assemble a product

See also workcenter.

A ShopVue feature that can restrict operators from using certain machines or performing certain operations if they are not certified to do so.
change station

An action in which an operator selects one or more workpoints. Sometimes called "choose machines."

Example: Ted Curtis was working at workcenter W11, but changes his station to workcenter W32. ShopVue displays the Activity List for the new workcenter.

See also stationing, staffing.

component scrap

A loss of raw materials while attempting to apply them to work in process.

Example: Ted Curtis was painting pieces that required 10 gallons of paint. Ted spilled one gallon, so the spilled gallon is component scrap.

See also scrap, process scrap.

concurrent block

A subset of operations in a routing for which sequence is unimportant.

Example: Routing has ten steps (10, 20, 30… 100). Steps 40, 50 and 60 can be performed in any sequence. They form a concurrent block. As soon as step 30 is complete, all of steps 40, 50 and 60 can be worked on.


ShopVue software used on in-factory terminals (e.g., touchscreens, handheld RF scanners) that allows operators to record attendance and labor time, and to review shop floor metrics.

cost center

An accounting classification for creating cost subtotals. Departments are typically cost centers.

See also department.

cycle time

With regards to materials management, the span of time between when a material enters a production facility until it exits.